Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse will usually be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships out, and this will contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
If your order has been paid and you need to make a change , you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be amended.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (not including 2-5 business days processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense. The item must be unused and in the original packaging, undamaged.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Envirostock Products (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size, then you will need to contact us in the first instance. We will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are usually shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@envirostockproducts.com
Excellent, I recommend the product.
I come fast very good brush your bristles are soft. I recommend you arrive very fast.
Very good product, soft bristles and arrived fast.
Super fast Delivery, product same as loved! Not think necessary buy a size to children over 5 years, adult size is satisfactory Just think is not necessary pack 1 to 1, think waste paper, but must have a reason bigger Better than be with plastic Indicate the purchase, loved and come back to buy for sure
Fast shipping, perfect quality
Brushes with soft bristles. Environmentally friendly, which I liked very much. The bristle is bright, there is no smell.
Excellent product, very good and very beautiful!
Perfect! Brushes soft and good quality! Fast delivery and the product is exactly the propaganda. Certainly indicate!
The brushes come in perfect condition, is as the description in the listing.
I can hardly wait to use them. Brushes are different colours.
Nice brushes. Very cute inscription on the box and the main thing is that there is no plastic
Perfect all come in individual carton box without nylon, very good, eco-friendly.
The product is great, perfectly match your description. Was purchased in Feb arrived in Apr.
They are beautiful and the hair of the brush is soft but brush well
Shipment within standard times. Object conforms to the description.
Best choice!
Nice brushes, soft bristles. The package came fast.
The parcel is satisfied, the quality is excellent.
Very good quality and fast shipping. I can recommend!
Fast shipping, well packed goods. Very satisfied with the order, good quality product. -+++-
Good packing, beautiful brushes.
At first glance, the brushes are good. Very simple (for me it's a plus) and cute. Quality is like good.
Amazing! I'll never use plastic brushes again. I highly recommend them!
Arrived on time, everything is perfectly packed, recommend store!)